Air France - Sky Team

Administration Fees

E-tickets are rapidly becoming the industry standard and are now available to most destinations served by Air France and our partners.



E-ticket holders may use online "manage my booking" functionality for any ticket change, in addition to other distribution channels (issuing travel agent, Air France sales counters or Air France call center).



E-ticket holders may use Internet check-in in addition to all other Air France check-in options (telephone, self-service machine, airport desk).



Please refer to the Administration Fees table below for detailed applicable charges.
 

Administration Items
Fare Difference
Charge
Remarks

Ticket reissuance, rerouting, date change,
change to other fare *
According to fare conditions
& pay the fare difference if any.
30 EUR
See remark 1

Online reissuance, rerouting, date change,
change to other fare *
According to fare conditions
& pay the fare difference if any.
10 EUR
See remark 1 & 2

Ticket Refund
According to fare conditions.
30 EUR
See remark 3

Ticketing fee for reservation at sales and
service center with issuance at
Hong Kong airport counter
-
30 EUR
-
Remark 1:



Fees will be waived for:




  • Customers who purchased their tickets via Air France KLM direct channels: Air France KLM Sales Counters, Call Center, www.klm.com or www.airfrance.com (including mileage tickets)


  • Upgrade with Miles (both from Economy to Business class, and from Business to First class)


  • Customers who purchased their tickets through Kenya Airways direct sales channels


  • Infant Fares



Remark 2:




  • Fee applicable for online changes only, for eligible tickets only.


  • Online changes payable by credit card only.



Remark 3:




  • Fee is applicable for voluntary refund of fully unused tickets issued locally.


  • Refund process can only be handled from the original issuing office.



Note:




  • Above fees are applicable to all customers.


  • Payments of fees can be settled by cash or international credit cards in agencies, by credit card only via internet.


  • All the charges or re-issuance/rerouting are not refundable.


  • Fees are received in local currency in agencies, and in Euro via internet.