REFUNDS

Refunds on tickets, options or other services... Here's everything you need to know about requesting a refund!

Please complete the refund claim form below.

If the ticket is refundable, it can be refund by the issuing agency. Our Sales and Service Center handles refund requests for tickets issued by Air France China point of sales: China Sales and Service Center, ticket purchased via airfrance.com.cn or airfrance.com.hk

The refund amount is calculated according to the ticket fare conditions (excluding service fees which are non-refundable).
Already checked in?
Please cancel your check-in online before requesting your refund.
Cliquer pour replier le bloc

Did you take out cancelation insurance?
If at the moment of buying your ticket, you also took out insurance with Mondial Assistance, please cancel your booking with Air France and make your claim with Mondial Assistance.
Did you also book a hotel, car or activity?
We recommend you to contact the service provider before submitting your refund request online. You can find their contact details in your booking confirmation e-mail.
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